Q. How do I get started?
A: The best way to get started is to access the free quote page and fill in the required information. There is a place there to attach your image. That will assure that we have the information we need to give you an accurate quote.
Q. What is the minimum quantity I can order?
A: The minimum number of patches that can be ordered is 2 pieces per design size and color, however, there is a considerable savings if you order a higher quantity.
Q.What if I find a cheaper patch?
A: Remember the old saying that you get what you pay for. Our patches are made with the finest materials and are guaranteed against defects. We have the best customer service in the industry and have an A+ rating with the Better Business Bureau. We are one of the largest providers in the industry.
Q: How can I make the price lower?
A: Our price is based on the size, quantity, and embroidery coverage. As a general rule of thumb, the more that is included in your order, the more expensive your price will be. Therefore, consider reducing the amount of your order to fit within the means of your budget. Secondly,we can change the size of your design to the smallest possible size to capture every detail, resulting in the price being cheaper.
Q. Can you make patches that are smaller than 2”.
A： Yes, we can, however, the minimum size of the patch would depend on the level of detail in the design.
Q. What is the largest patch you can make.
A：We can make patches up the 20” width or height.
Q. What if I do not like the proof?
A. If you do not like the proof that we send you, you can request whatever changes that we need to make and we will gladly revise the proof to your satisfaction. We do not charge for any proofs or revisions.
Q. What is your lead-time for production and how long do you take for delivery?
A: That is based on the size and quantity you have ordered. Usually, we can finish the production in 3 to 6days if the order is less than 200 pieces, with delivery taking an extra 2 to 3 days. If your order is about 500 pieces, we can finish in 5 to 8 days, with delivery once again taking about 2 to 3 days. If your order is over 1000 pieces, it may take longer, but if you can tell us your deadline in advance then we will try our best to meet your deadline.
Q.What shipping methods do you use?
A：We use FedEx, DHL, USPS and China Post. You can choose which one is most convenient to you when you place your order.
Q: How do I check my order status?
A: You can check your order status via online chat or contact customer service. Please have your order number and information ready when inquiring. Customer service can be from Monday to Friday from 7:30 am to 5:30 pm
Q: How do I apply the patches with iron backing to the clothes?
① Place the patch anywhere on the article of clothing.
② Cover the patch with a thin cloth, and then iron on. Avoid using iron directly on the patch to protect the patch under high temperature.
③ Keep pressing the iron around 40 to 60 seconds with the temperature approximately 120 to 150 degrees Celsius, depending on the thickness of the cloth.
④ Move the iron, wait for cool down completely.
⑤ If adherence is not perfect, please repeat action step 3&4.
Q: Are your patches washable?
A:Our iron backing is very strong and our patches can be washed in the washing machine.
Q: What is the difference between iron backing and adhesive backing?
A:Adhesive backing can be attached to the cloth directly by peeling off the paper. Patches with adhesive backing cannot be washed in a washing machine. Iron backing is stronger and needs to be attached to the patch with an electronic iron or iron machine.Patches with iron backing are machine washable.
Q: How do you estimate the embroidery coverage? What is the difference between 50%, 75%, and 100% embroidery coverage?
A: We estimate the embroidery coverage by checking your design’s details, size and colors. 50% embroidery means 50% or less of the surface area will be embroidered in thread. 75% embroidery means more than 50% but less than 100% of the surface area will be embroidered in thread. 100% embroidery means the entire patch will be embroidered in thread.
Q: How do I pay for my order?
A: We have a secure order that you can use to send your information and we accept PayPal
Q: Before I place an order, will I see what the patch looks like?
A: Yes, we will have our graphic arts department create a full-color certificate for your review and approval so that you can see what the patch looks like.
Q: When will I receive the order fee?
A: Once you send us your approval, we will charge your PayPal and deliver the order to our factory.
Q: Why do I have to pay for my patch in advance?
A. Due to the inherent nature of the patch, they have absolutely no value other than the ordering staff. Therefore, we must request payment at the time of the order
Q: Do you charge for shipping or sales tax?
A: We do not charge any order shipping costs to the US address.